iPhone Service

Get your iPhone ready for service.

Follow these steps before heading in for service. If your device won’t power on or respond, try and finish as many steps as possible. If you are unable to complete all steps, we will help you in store.

  1. Backup your iOS device.
  2. Have your Apple ID password ready. For some repairs, you will need your Apple ID password to erase your device as well as turn off Find my iPhone.
  3. Bring along your device and any other accessories that you need help with.
  4. Call our service centre on 03 9415 9988 or make a reservation.
Screen damageBattery & power issuesOther iPhone repairs

Screen damage

The following repair pricing schedule applies only to screen damage. If your device has any other damage, additional costs may be applicable.

ModelWith AppleCare+Out-of-warranty
iPhone XS Max, 11 Pro MaxA$45A$569
iPhone X, XS, 11 ProA$45A$489
iPhone XR, 11A$45A$359
iPhone 6s Plus, 7 Plus, 8 PlusA$45A$299
iPhone 6s, 7, 8A$45A$269
iPhone 6 PlusA$45A$269
iPhone 6A$45A$239
iPhone 5c, 5s, SEA$45A$239

iPhone battery replacement

If your iPhone issue is battery related and is covered under warranty, AppleCare+ or consumer law, we’ll replace your battery at no charge. You can check if you have AppleCare+ by entering your iPhone serial number.

If your iPhone has existing damage such as a cracked screen, that issue will need to be resolved prior to the battery replacement. This may lead to a cost associated with the repair.

The price schedule below lists costs for the following iPhone models.

ModelIn-warranty or AppleCare+Out-of-warranty
iPhone X, iPhone XS, iPhone XS Max, iPhone XR
iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max
A$0A$129
iPhone SE, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus,
iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, and all other eligible models
A$0A$99

Other iPhone repairs

Do you need a repair for other issues such as the Home button, liquid damage, or an accessory?

  • If your issue wasn’t caused by accidental damage and it’s covered by warranty or AppleCare+, there’s no charge.
  • If your iPhone was damaged and you have AppleCare+, the coverage includes two incidents of accidental damage. Each incident has a service fee shown below.
  • If you don’t have AppleCare+, your repair fee will vary up to the out-of-warranty fee below.

If you are not sure you are covered, you can check if you have AppleCare+ by entering your iPhone serial number.

ModelWith AppleCare+Out-of-warranty
iPhone XS Max / 11 Pro MaxA$149A$999
iPhone X / XS / 11 ProA$149A$929
iPhone XR / 11A$149A$689
iPhone 8 PlusA$149A$689
iPhone 8, iPhone 7 PlusA$149A$609
iPhone 7A$149A$529
iPhone 6s Plus, iPhone 6 PlusA$149A$539
iPhone 6s, iPhone 6A$149A$489
iPhone SEA$149A$449
Come in and let us help you

Collingwood

SALES - SERVICE - PERSONALISED TRAINING

326 Smith Street,
Collingwood, VIC 3066

MON – FRI: 10am to 6pm