FAQs

Sales frequently asked questions

Depending on your location, orders typically take 1-3 days to arrive.  You should get email notifications during the delivery process.

It is best to use an address where someone will be present to accept the order.  If someone is not available at the time of delivery, you may be left with instructions to collect your order from a nearby pickup location such as Australia Post or third party courier.

Depending on the courier service we will use, the order may be attempted to be redelivered.

Failing that you do not receive your order, it may be returned back to My Byte.  If this case occurs, we will be in touch with you to reschedule a redelivery attempt#.

# Additional courier fees apply.

Yes you can. Simply select Local Pickup during the checkout process.  We will advise you when your order is ready for collection.

You can cancel your order at any time by contacting us and advising us as soon as possible.

If orders have not been shipped, we can assist you to cancel the order and no charges will be applicable.

If however orders have shipped or a configure to order Mac has started, then charges may be applicable.  A restocking fee of 20-30% may be applicable including shipping cancellation charges.

You may also be interested to read our Returns Policy.

Yes you can.  We provide flexible finance solutions for individuals and businesses.  It is best to talk with your tax advisor and find out if this benefits you.  More information about this can be found here.

If you are wanting to source a product but cannot find it, please use the form below to let us know about that product.  We will do our best to source it and get you the information you are after.

We’re pretty good at exploration and finding products for our clients.

Unfortunately not.  We do however from time to time sell ex-demo equipment.

Service frequently asked questions

No.  Simply drop in and we can assist you on the spot.  You may have to wait a little while if we are with someone but will be with you as soon as possible.

If your device has a current AppleCare or within the manufacturers warranty period, there are no costs involved.
Note:  This covers hardware specific failures only.  Software issues are not eligible and charges apply.

Devices that do not have AppleCare or are outside the  manufacturers warranty period, we charge a $99 quote and assessment fee.

All Mac and Mac Accessories repairs are done in-store.  The exception is iPhones.  Depending on the issue with your iPhone depends if it is done in-store or sent off for repair.  For example, if your phone has a cracked screen, this would need to be sent off site so that it can be calibrated correctly with a special machine.  If however,  your phone has an issue with a speaker or receiver, it may be done in-store if a modular part is available for your particular iPhone model.

For Mac, iPad including all accessories repairs

We typically aim to have your device back to you within 3 days or sooner. There are times however where we have an influx of work and some delays may occur.  Simply ask one of our team members on the day to see how the queue is looking.

For iPhone repairs

iPhones can take anywhere between 1 and 7 days.  As a general guide the time required for your phone to be returned to you is as follows:

Software update/restore: 1 day.
Modular part repair (e.g. receiver module): 1-3 days.
Cracked screen/Liquid damage: 3-7 days.

We understand that your phone is important to you.  If your phone still partially works and you can afford to delay your repair, we suggest making an appointment with an Apple Retail store as this will result being without a phone the least amount of time.

We recommend you do a backup of your device before heading in if possible to ensure all your photos and documents are safe.

If you are bringing in a Mac, it is best to use Time Machine to do a backup.  If your are bringing in your iPhone, then use iTunes or iCloud to backup your device.  If for some reason you cannot do a backup, please ask one of our team members for alternative options.

There is no need to bring in any keyboard, mice, power cords or cases.  Just your device.

Unfortunately our service department does not offer any phone support.  If you have a current AppleCare plan and require assistance, you can call AppleCare on 1300 321 456.

Outside of AppleCare, if you require IT support, you can call our office on 03 9415 9988 and we can put you in touch with our professional services team.

Alternatively use the form below to let us know about the issue you are having and one of our field technicians will contact you.

Training frequently asked questions

Yes.  If you are unsure about anything technology specific, we can assist you with training services to get you up to speed.

We provide one on one as well as group training sessions.

We offer all sorts of training around Apple.

Some popular training topics include:

  • Familiarity with the Mac operating System
  • Managing photos using the Photos app
  • Setting up an iPad or iPhone
  • Backing up

We can also do training sessions that are specific to your needs.

Simply call us on 03 9415 9988 or use the form below to request training and one of our team members will assist you.